CUSTOMER SERVICE

Can't find what you need?

We're available via phone or e-mail!
(727) 381-5156 | info@inttherapy.com

We welcome your questions and comments. If you have a general question, you may be able to find an immediate answer online in our help / faqs section.


Shipping Methods

Unless otherwise specified, USPS or UPS will be used for shipping all orders, generally using regular ground delivery. Since UPS cannot deliver to a post office box, a street address is required.

If circumstances do not permit delivery to such an address, Elements Medical Spa does not ship orders via UPS outside the continental U.S. Elements Medical Spa ships to Puerto Rico and the Virgin Islands via Priority Mail through the U.S. Postal Service. Orders going to Alaska and Hawaii are shipped via International Bridge.

If faster service is required, UPS blue label (two days guaranteed), UPS red label (one day guaranteed) or Federal Express (next-day air) services are available at additional cost. Please call for a shipping quote. The cost of such shipping is based on the weight of the boxed order and the distance it travels.

NOTE: If Elements Medical Spa completes a UPS blue or red label order on time, but the shipment is delayed by UPS, NSP cannot refund the special shipping charges to the Member because UPS offers no refund to Elements Medical Spa.

Returns / Exchanges

Your satisfaction is important to us. We will gladly exchange any items damaged in transit or items shipped in error.

All returns require a return authorization. In order to receive full credit, all returns must be in saleable condition and returned within thirty (30) days of purchase date. When calling for return authorization, please have ready the invoice number and product number of the item(s) being returned. You will be given a return authorization number to include with the return.

We pay the shipping charges for returns due to our error only. All freight and handling charges on returned goods are the responsibility of the customer. Refunds are offered for all unopened products when accompanied by a receipt and returned within (30) days of your purchase.

Exchanges

Unopened products without receipts may be exchanged for either services or products. We regret we cannot exchange or refund products that have been used or opened unless your return is due to: Products past expiration date.

Sales: All service sales, retail sales and gift certificate sales are final, with no refunds. 

Products unavailable at the time of order go on back-order status. Products on back order are noted by a “B.O.” on the packing slip. When the item becomes available, it is shipped with the next order from that account. If no new order is placed within five days, the back-ordered products will be shipped separately. Back-ordered products are billed and paid for with the original order.

Other Charges
INT Therapy Center will assess a $15 reshipping fee (or any greater amount UPS or another carrier bills Elements Medical Spa) for non-deliverable orders that are due to the Customer error. When applicable, this reshipping fee will be added to the cost of the order. The reshipping fee will be charged in any of the following situations:

• The customer moves without giving INT Therapy Center prior notification of the new address, and the order is placed for delivery to the old address.
• A customer completes his/her shipping form with an incorrect address.
• UPS is forced to correct the address.
• UPS is forced to reroute the order.

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.

To track an order, click on the tracking number located near the bottom of the e-mail. You may also call INT Therapy Center to track your order.

FAQs

Know exactly what you want? Or perhaps you're just searching for a matte lipstick?
Use our comprehensive Search box located in the navigation menu on the right hand to find the exact product you need or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer."

Search for Brands
You can search for brands by using our 'Shop By Brand' link pull down located on our main menu under the 'Products' link dropdown Section. The Shop By Brand pull down lists all brands carried on our site alphabetically.

Please note that INT Therapy Center may carry brands that are not carried online.

Search for Gifts
Searching for that perfect gift? Trying to stay within a budget? Try a gift certificate with a specific amount for all occasions.

Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. All the available colors, formulations, and sizes are also listed right below the product's name.

Product Ingredients
To view the ingredients of any particular product, just click on the "Ingredients" tab on any product page to view the full list of ingredients.

How do I know when an item will be restocked online or stocked in stores? Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.

How are returns & credits handled?
If you would like to return an item that was purchased online or in-store, your refund will be credited to either a store credit or to your original method of payment.